AI Implementation
Voice AI: Every customer call handled in their language, under your brand.
ASEAN has 6+ major languages. Hiring native speakers for each is impossible at scale. Our Voice AI — powered by Call.SG — handles calls with natural conversation flow and your brand personality.
Capabilities
What your Voice AI can do
Handle conversations across six major ASEAN languages with natural flow. Every call stays true to your brand while speaking your customer's language.
Six ASEAN languages
Thai, Vietnamese, Indonesian, Filipino, Malay, and Burmese covered natively.
Natural conversation flow
No robotic responses. Understands context, pauses naturally, adapts to customer tone.
Sentiment Detection
Know how your customers feel in real time. Our sentiment detection analyses tone, pace, and language cues during live calls — flagging frustrated callers for escalation and identifying satisfaction patterns across your customer base.
Your brand voice
Customized personality and tone that reflects your company across every interaction.
Intelligent routing
Escalates to humans when needed. Handles routine calls without human intervention.
Real-Time Transcription
Every call transcribed, searchable, and analysable. Real-time multilingual transcription with speaker identification, topic extraction, and automatic summary generation — turning your call data into actionable business intelligence.